Shots In The Dark
Friday, September 21, 2007
  Mattel to China: We're Sorry
Here's a curious story: the toy company Mattel has apologized to China for recalling toys made in that country.

The gesture by Thomas A. Debrowski, Mattel's executive vice president for worldwide operations, came in a meeting with Chinese product safety chief Li Changjiang, at which Li upbraided the company for maintaining weak safety controls.

...Mattel takes full responsibility for these recalls and apologizes personally to you, the Chinese people, and all of our customers who received the toys,'' Debrowski said."

...Li reminded Debrowski that ''a large part of your annual profit ... comes from your factories in China.'

'This shows that our cooperation is in the interests of Mattel, and both parties should value our cooperation....' Li said.


The whole apology has a kind of Orwellian quality, doesn't it?
 
Comments:
There was more to the story...

Apparently many of the problems (magnets coming off, etc.) were due to poor design (i.e. elements at Mattel's end, not poor manufacturing (i.e. elements in China). The Chinese thus ended up responsible in the court of popular opinion for more than they actually caused. I'm not saying they're blameless here, just that we can't sweep all the problems under their convenient umbrella. Mattel seems to have realized this. It reminds me of Johnson & Johnson's superb handling of the original Tylenol crisis. Why shouldn't we be proud when corporate entities actualliy stand up and acknowledge responsibility?
 
Moreover, the whole other side of the coin was never addressed, which is that factories in China are producing goods for America because American corporations are making more money off of us by doing that. And it is the American corporations who have the ultimate responsibility to ensure that THEIR factories with THEIR workers manufacture products appropriate for import by THEM in this country. Okay? RB has been slagging the Chinese and, like the rest of the US media, letting the real culprits off the hook. This apology is an Orwellian farce, because yes, the Chinese do have responsibility -- but not so much to us, as to their own people. The Mattel should be happy this wasn't Japan -- he'd be committing hari kari!
 
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Name: Richard Bradley
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