United in Misery
Apparently I'm not the only person to have a miserable experience flying United.
Andrew Sullivan describes his United flight from Washington to LA as "one of the worst I can remember." He adds, "No wonder they're going bankrupt."
I e-mailed my post on United (see below) to the company via its website. Can't wait to see if they respond.
Meantime, here's another sign of a company which treats its customers badly. To get to the link on the United website where you can e-mail customer service requires, I think, six clicks. By which point, most people who are less anal than I will have given up....
